Support & Help
Need assistance with Expense Pro Manager? Browse the common questions below or reach us directly by email.
support@techcybo.comWe typically respond within 1–2 business days.
Getting Started
Everything you need to go from zero to tracking your first transaction in under a minute.
Sign in with Google
Open the app and tap Sign in with Google. Your data is immediately scoped to your account — no separate registration required.
Add Accounts & Transactions
Create one or more accounts (wallet, bank, credit card). Then add income or expense transactions. Each account tracks its own running balance.
Set Budgets & Goals
Navigate to Budgets to create monthly spending limits per category. Progress bars update in real time as you add transactions.
Troubleshooting
Common issues and how to fix them.
I can't sign in / Google sign-in fails
Try the following steps in order:
- Ensure your device has an active internet connection.
- Check that Google Play Services (Android) or the device OS is up to date.
- Force-stop the app, clear its cache, and reopen it.
- If you use a work or school Google account, it may have sign-in restrictions — try a personal Google account.
- Uninstall and reinstall the app, then sign in again.
Still blocked? Email support@techcybo.com with your device model and Android/iOS version.
My data isn't syncing across devices
Expense Pro Manager uses Firebase Firestore as its single source of truth. Sync issues are almost always network-related.
- Confirm both devices are connected to the internet.
- Make sure you are signed in with the same Google account on all devices.
- Pull-to-refresh on the main transaction list to force a Firestore fetch.
- If behind a corporate firewall or VPN, try disconnecting — Firestore requires specific port access.
Recurring transactions aren't appearing
Recurring transactions are processed when you open the app on or after the scheduled due date.
- Open the app on the day the recurrence is due (or later) — it will be posted automatically on launch.
- The engine is idempotent: even if you open the app multiple times, the transaction is only posted once per period.
- Go to Recurring and verify the next-due date and interval are set correctly.
- Check that the associated account still exists and hasn't been deleted.
Currency amounts look wrong or imprecise
The app uses the decimal package for all arithmetic — floating-point rounding errors are not a bug here.
- If a balance looks off, check for duplicate transactions (pull down to refresh first).
- Currency conversion is display-only — each transaction stores its original currency and amount.
- Exchange rates are not fetched automatically; update them manually under Settings → Currencies.
How do I export my data (CSV / Excel)?
Go to Settings → Export. You can choose CSV or Excel format. The export includes all transactions across all accounts for the selected date range, with a column-mapping step so you can match fields to your preferred spreadsheet layout.
Importing works the same way — Settings → Import — and supports the same file formats.
How do I delete my account or all my data?
All your data is scoped to your Google account in Firestore. To remove it:
- Go to Settings → Danger Zone → Delete all data to wipe transactions, accounts, and settings from Firestore.
- To also revoke app access from your Google account, visit myaccount.google.com/permissions and remove Expense Pro Manager.
If you need help with data deletion, email support@techcybo.com.
Contact Support
Can't find an answer above? Send us an email and we'll get back to you.
Typical response time: 1–2 business days.
Privacy Policy
We collect only what Firebase Auth and Firestore need to operate. No ads, no third-party trackers, no data sold.